Refund Policy

02Vendor Activation & Campaign Fees

Activation fees and campaign participation fees paid by vendors/partners are governed by the following operational refund criteria:

• Campaign Completion: Fees are typically refundable or adjusted upon the successful operational completion and verification of the assigned campaign target data.
• Pre-Commencement Cancellation: If a campaign is cancelled or suspended by the platform prior to its launch, the full campaign participation fee will be refunded.
• Early Termination: In the event of early termination or voluntary exit by the vendor after work allocations have been processed, the activation fee is non-refundable.

03Membership & Platform Access Fees

Platform access fees or membership fees paid by users to access campaigns and benefits are subject to the following rules:

• 3-Day Window: A full refund of the fee can be requested within 3 days of payment, provided no operational tools, campaign kits, or benefits have been claimed or utilized.
• Post-Utilization: Once a member has participated in any active campaign or received physical materials, all payments are strictly non-refundable.

04Refund Review & Timelines

All refund requests are subject to internal audit to verify transaction logs and operational milestones. Once approved by the compliance team, refunds are processed back to the original payment source within 5 to 7 business days, depending on bank settlement policies.

05Cancellation Milestone Rules

Users may choose to terminate their platform association at any time. However, any cancellation initiated after specific operational resources, team structure mappings, or logistics kits have been dispatched will incur a processing fee, which will be adjusted from any eligible refundable balance.

07Process to Request a Refund

To initiate a review for a refund, please follow these steps:

1. Login to your verified SakhiHub dashboard panel.
2. Go to the 'Payments' or 'Transactions' section.
3. Locate the specific transaction ID and submit an 'Audit & Refund' ticket.
4. Alternatively, you can email us at info@sakhihub.com with your official transaction details and reason for the request.

07Exceptions & Special Adjustments

Refunds or adjustments will not be processed in cases of duplicate submissions due to user error (unless audited as double-debit), breach of platform guidelines, falsification of identity documents, or operational non-performance. In cases of direct gateway technical failures where money is debited but not credited to the platform, refunds are automatically settled by the gateway.